Privacy Policy

Effective Date: April 26, 2025

Our Commitment to Your Privacy

At Aspiration Co. (株式会社アスピレーション), we take your privacy seriously. This policy describes what personal information we collect, why we collect it, and how we use it to provide our real estate services in Tokyo.

Information We Collect

Personal Information

  • Name, date of birth, and contact information (email, phone number, address)

  • Identification documents (passport, residence card, visa status)

  • Financial information (income verification, employment details, bank account information)

  • Rental or purchase preferences and requirements

  • Property viewing and transaction history

Technical Information

  • Information about your visits to our website

  • IP address and browser information

  • Cookies and tracking technologies

  • Interaction with our emails and digital communications

Why We Collect This Information

We collect your information to:

  • Facilitate property rentals, purchases, and sales

  • Set up utilities, mobile services, and other living essentials

  • Comply with Japanese real estate regulations and "know your customer" requirements

  • Perform background checks required by property owners

  • Process payments and manage financial transactions

  • Communicate with you about properties and services

  • Improve our services and customer experience

How We Use Your Information

Your information helps us:

  • Match you with suitable properties based on your preferences

  • Complete required documentation for property transactions

  • Communicate with property owners, management companies, and guarantor companies

  • Assist with move-in arrangements and setup of essential services

  • Send you relevant property listings and service updates (with your consent)

  • Analyse and improve our business operations

Information Sharing

We may share your information with:

  • Property owners and management companies (limited to information necessary for application approval)

  • Guarantor companies for lease agreements

  • Service providers (utilities, internet, insurance, etc.) when setting up services on your behalf

  • Government authorities, when legally required

  • Professional advisors like attorneys and accountants

We do NOT sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Under Japanese privacy law (Act on the Protection of Personal Information), you have the right to:

  • Access and review your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Withdraw your consent for future processing

  • Lodge a complaint with the Personal Information Protection Commission

International Transfers

As we serve international clients, your information may be transferred across borders. We ensure appropriate safeguards are in place to protect your information in accordance with Japanese and international data protection standards.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes through our website or email.

By using our services, you acknowledge that you have read and understood this Privacy Policy.